It is evident that the intensity of rage, irritation, and general unhappiness expressed by residents, prospects, and even certain staff members has reached a concerning magnitude. The presence of inflation, shortages in manpower, supply chain disruptions, and the ever-changing advice that we see in the news has caused many of us to yearn for a nostalgic longing for a past era, regardless of its specific nature.
Given the indefinite duration, it is advisable to acquire skills in effectively handling dissatisfied individuals while adhering to fair housing regulations. Challenging? Occasionally. Feasible? Indeed. The advice that "it's not what you say, it's how you say it" is no longer sufficient. It is now important to consider both what we say and how we say it. I invite you to join me in learning how to properly engage with nearly every furious individual you come across.
What are the reasons for attending?
Areas covered in the session:
Who should attend this?
It is evident that the intensity of rage, irritation, and general unhappiness expressed by residents, prospects, and even certain staff members has reached a concerning magnitude. The presence of inflation, shortages in manpower, supply chain disruptions, and the ever-changing advice that we see in the news has caused many of us to yearn for a nostalgic longing for a past era, regardless of its specific nature.
Given the indefinite duration, it is advisable to acquire skills in effectively handling dissatisfied individuals while adhering to fair housing regulations. Challenging? Occasionally. Feasible? Indeed. The advice that "it's not what you say, it's how you say it" is no longer sufficient. It is now important to consider both what we say and how we say it. I invite you to join me in learning how to properly engage with nearly every furious individual you come across.
What are the reasons for attending?
Areas covered in the session:
Who should attend this?
Doug Chasick, CPM®, CAPS, Adv. RAM, SLE, and That Fair Housing GuyTM, is the former President of the Fair Housing Institute, Inc. With more than 46 years of investment real estate experience, he began as the resident manager of a 524-unit apartment property and has been the president or CEO of five real estate companies, responsible for portfolios of over 28,000 apartments and more than 8 million square feet of commercial, retail and industrial properties.
Doug was awarded his CPM® in 1979 and was a member of the IREM National Faculty for eight years. A senior instructor member of the NAAEI faculty, he leads the Advanced Facilitator Training course, is the co-author of “Outstanding Facilitation Techniques," and is a co-author of the joint IREM and NAAEI “Fair Housing and Beyond” course. He is a licensed real estate broker in Florida, a licensed expert fair housing instructor in the Commonwealth of Virginia, and the recipient of the NAAEI Apartment Career & Education award.
