We all understand how important it is for every team member who interacts with customers to understand the fundamentals of fair housing compliance, but are we really getting them ready for the big time? And who interacts with customers more than the members of our service team?
For new team members, "check the box" training is ineffective and a waste of time and money. Everyone has a limited attention span and a multitasking mind, so forget about generational differences when it comes to onboarding. When we take into account the increasingly common recruiting strategy outside of our business, which goes, "Hire for attitude, train for skill," it becomes evident that we need to curate compelling content for new hires and weed out anything that is pleasant but not essential.
This session will largely focus on what the new team member "needs to know," rather than what is "nice to know," as it is evident that this cannot be covered in 60 minutes. Can you afford to have an unskilled employee on the job when the financial and reputational costs of non-compliance are constantly rising?
Why should you attend?
1. Ensure awareness of the basic requirements of fair housing compliance.
2. Understand why policies and procedures must be followed and enforced in order to support compliance.
3. Review the types of documentation typically requested or required.
4. Review best practices necessary to minimize the possibility of being named in a fair housing compliant or lawsuit as a result of a tester visit.
Areas covered in the session:
1. What is Fair Housing Compliance?
2. Protected Class/Category
3. The Two Types of Illegal Discrimination
4. Disability, Accommodations & Modifications
5. Assistive Animals and Parking
6. Occupancy Standards & Familial Status
7. Criminal Background Checks
7. The Expanded Definition of Sex
8. Limited English Proficiency (LEP) & National Origin
Who should attend this:
We all understand how important it is for every team member who interacts with customers to understand the fundamentals of fair housing compliance, but are we really getting them ready for the big time? And who interacts with customers more than the members of our service team?
For new team members, "check the box" training is ineffective and a waste of time and money. Everyone has a limited attention span and a multitasking mind, so forget about generational differences when it comes to onboarding. When we take into account the increasingly common recruiting strategy outside of our business, which goes, "Hire for attitude, train for skill," it becomes evident that we need to curate compelling content for new hires and weed out anything that is pleasant but not essential.
This session will largely focus on what the new team member "needs to know," rather than what is "nice to know," as it is evident that this cannot be covered in 60 minutes. Can you afford to have an unskilled employee on the job when the financial and reputational costs of non-compliance are constantly rising?
Why should you attend?
1. Ensure awareness of the basic requirements of fair housing compliance.
2. Understand why policies and procedures must be followed and enforced in order to support compliance.
3. Review the types of documentation typically requested or required.
4. Review best practices necessary to minimize the possibility of being named in a fair housing compliant or lawsuit as a result of a tester visit.
Areas covered in the session:
1. What is Fair Housing Compliance?
2. Protected Class/Category
3. The Two Types of Illegal Discrimination
4. Disability, Accommodations & Modifications
5. Assistive Animals and Parking
6. Occupancy Standards & Familial Status
7. Criminal Background Checks
7. The Expanded Definition of Sex
8. Limited English Proficiency (LEP) & National Origin
Who should attend this:
Doug Chasick, CPM®, CAPS, Adv. RAM, SLE, That Fair Housing Guy™, is the former President of the Fair Housing Institute, Inc. With more than 46 years of investment real estate experience, he began as the Resident Manager of a 524-unit apartment property and has been the President or CEO of five real estate companies, responsible for portfolios of over 28,000 apartments, and more than 8 million square feet of commercial, retail and industrial properties.
Doug was awarded his CPM® in 1979 and was a member of the IREM National Faculty for eight years. A Senior Instructor member of the NAAEI Faculty, he leads the Advanced Facilitator Training course, is the co-author of “Outstanding Facilitation Techniques”, and a co-author of the joint IREM & NAAEI “Fair Housing and Beyond” course. He is a licensed Real Estate Broker in Florida, a licensed Expert Fair Housing Instructor in the Commonwealth of Virginia, and the recipient of the NAAEI Apartment Career & Education award.
